Krow Communications
Action plan for payment improvement
| Condition | Cause | Remedial Action |
|---|---|---|
| Invoices not paid within contractual terms | Payment runs are performed twice per month – these pick up invoices that have fallen due since the previous run, so a fairly high proportion of invoices are slightly past due when payment is made. | More frequent (weekly) payment runs for supply chain suppliers, with payment target date set to fall for the day before the next payment run to ensure all due invoices are cleared. |
| Proportion of invoices settled more than 60 days from receipt | Suppliers with payment terms greater than 90 days. There is one supplier that provides a large number of invoices with which agreed terms are 90 days payment. There was a considerable number of invoices from this supplier in the first half of 2025. | We will work with this supplier to renegotiate terms and ensure invoices relating to any public sector contract. |
| Invoices not paid within contractual terms | Internal communication delays for a small number of invoices. | More frequent reminders to staff who receive invoices to their individual email address to either promptly forward it for processing, or reject it as wrongly delivered with instructions for correct delivery. |
Signed: 
John Quarrey, Chief Executive Officer
